Himanshu Singh Parmar

Career Highlights

University Living – 1 Year Milestone Achievement

Completed one successful year as a Quality Analyst at University Living, contributing to process excellence and service quality. Focused on streamlining operations, performing quality audits, and driving continuous improvement initiatives to enhance overall efficiency and user experience.

Internship Program Leadership & Team Engagement

Played a key role in supporting and engaging interns throughout their journey, fostering a collaborative and growth-oriented environment. Contributed to team development by encouraging innovation, guiding fresh talent, and promoting a culture of continuous learning and excellence.

University Living – Rising Star Award

Recognized with the Rising Star Award for demonstrating strong learning ability, adaptability, and early impact as a Quality Analyst. Showcased a growth mindset, quickly adapting to new challenges and contributing effectively to team objectives and quality standards.

Info Edge – Recognition & Excellence Award

Recognized by leadership and management for outstanding performance and consistent contribution. Demonstrated strong commitment to quality, operational excellence, and continuous improvement, earning appreciation for delivering impactful results and maintaining high performance standards.

Info Edge – Best Performer Award

Honored with the Best Performer Award for consistent excellence and impactful contributions. Recognized for delivering high-quality results, maintaining strong performance standards, and contributing effectively to team and organizational success.

Info Edge – Highest Collection of the Month

Awarded Highest Collection of the Month for outstanding performance and contribution to business revenue. Demonstrated strong execution, consistency, and a results-driven approach while maintaining high standards of quality and efficiency in operations.

Info Edge – Associate Senior Executive (Career Progression)

Started a new professional journey as an Associate Senior Executive at Info Edge (99acres), stepping into a role focused on growth, learning, and contribution to business success. Gained exposure to dynamic work environments, collaboration, and performance-driven responsibilities.

Mock Interview Training & Skill Development

Participated in mock interview sessions to refine communication, problem-solving, and professional articulation skills. Focused on continuous improvement by identifying gaps, enhancing responses, and building confidence for real-world interview scenarios.

Strategic Management Training – IIT Kanpur (MSME Initiative)

Participated in a strategic management training program organized by MSME & Startups Forum in collaboration with IIT Kanpur. Gained insights into business strategy, management principles, and real-world applications, building a strong foundation for professional growth and decision-making.

About Me

I am a results-driven Quality Analyst and Sales Professional with over 2 years of diverse corporate experience in process improvement, targeted audits, and driving revenue growth.

Currently at University Living, I have successfully driven a 22% YoY growth and an 11% boost in lead conversion through strategic quality initiatives.

Having managed teams of 20+ members and secured multiple performance awards, I specialize in bridging the gap between operational excellence and customer satisfaction.

I don't just audit processes; I optimize them for measurable business growth.

2

Years Experience

7

R&R Awards

22

% YoY Growth

20

Team Members

Professional Experience

Quality Analyst

University Living

Mar 2025 – Present | Noida, UP

Leadership: Managing quality operations across multiple verticals including Value Added Services (VAS) and UniNist (UK accommodation).
Business Impact: Drove revenue growth in VAS, achieving a 22% YoY growth, and boosted lead conversion rates by 11% through targeted process improvements.
Process Optimization: Conduct regular compliance and accuracy audits across calls, emails, and WhatsApp to ensure maximum CSAT.
Service Excellence: Enhanced UniNist service delivery by reducing response times and improved First-Contact Resolution (FCR).

Senior Executive

Info Edge India Ltd

Jan 2025 – Mar 2025 | Noida, UP

Recognized for achieving challenging goals and delivering measurable outcomes.
Significantly improved overall team performance through strategic leadership.

Associate Senior Executive

Apr 2024 – Jan 2025

Secured 7 Recognition & Rewards (R&R) awards in just 11 months.
Consistently exceeded targets up to 150% in client relations and B2B/B2C sales.

Sales Executive (Internship)

Tata Motors

Aug 2023 – Sep 2023 | Kanpur, UP

Gained hands-on experience in direct sales and marketing within the competitive automotive sector.

Academic Success Coordinator

Advika Home Tutor

Aug 2020 – Aug 2021

Handled end-to-end tutor onboarding, background checks, and quality assurance.
Provided academic counseling to parents and bridged the gap between students and expert educators.

Education

Master of Business Administration (MBA)

Axis Colleges

Mar 2022 – Aug 2024

Director of Communication - IEOM Society
Leader of AXIS Uno

Bachelor of Arts (BA, English)

Prof. Rajendra Singh (Rajju Bhaiya) University

May 2018 – Aug 2021 | Prayagraj

Core Competencies & Skills

Quality & Operations

Quality Auditing Process Optimization Root Cause Analysis Compliance Standards Data Analysis

Sales & Client Management

B2B & B2C Sales Client Relations CRM (Zoho) Cold Calling CSAT Optimization

Leadership & Management

Team Management Project Management Human Resources Presentation Skills Strategic Planning

Tools & Technologies

Zoho CRM Power BI Advanced Excel LMT/LMS Data Reporting

Licenses & Certifications

Leadership Skills - IIM Ahmedabad

HR Management - University of Minnesota

Digital Marketing - Google

NCC 'C' Certificate - Ministry of Defence

Strategic Management - MSME India

Director of Communication - IEOM Society

Quality Analyst | Ex-Info Edge | Process Optimization Specialist